Frequently asked questions (faq's)
We are using different and well recognized mailing services therefore all of the packages are traceable. You can be rest assured that your package will be 100% discreetly shipped and delivered to the precise destination or the shipping information you provided.
If you want to shop on Aromatic Herbal Incense it’s necessary that you Sign up. After signing up an account will be created in our database and we´ll be able to check your status any time. Once the account is created you’ll have to log in, in order to be able to purchase anything you see available on our site.
We have different categories of products from Herbal Incense & Herbal Potpourri, Liquid Incense and K2 Sprayed Papers. While browsing through our online store, if you see any product of your choice, all you need to do is to click “Add to Cart” or “Product Details” which is just below your chosen product.
This will give you a chance to know more about the product, it’s strength, it’s aroma etc. You will be able to choose if you need just one or more, which flavor you also need. After making a brief choice, you can then add to Cart. At the Top right hand corner of your page, the amount will automatically add up.
When you are finished shopping, all you need to do is to go to the Top right hand corner of the Menu bar, and click on the cart, you will see the option of: View Cart or Checkout. If you need to view your order, then you click “View Cart” but if you want to check out and make your purchase, then click “Checkout”.
This will lead you to a Page where you will insert your shipping information, the duration of shipping you prefer, and also a secure payment gateway using 128-bit SSL encryption. Once you proceed to filling this information, click “Place Order”. At this point we shall receive your order and your payment shall be processed under a Secure Payment Gateway using 128-bit SSL Encryption. Therefore, making your payment safe and secured. After you place your order please head to our payments page and make your payments.
Please take care to fill in the correct information or required data as it is very important, we won’t reship if the package is sent to a wrong address. The status of order is unpaid and pending as you have not paid for it yet. If we receive and confirm your payment, we shall send a confirmation message to your email. If we didn’t receive your payment due to lack of funds or card being dishonored or any other problems, we shall call to inform you and give you an alternative means of payment.
We can ship anywhere in the World. You will receive your products in a 100% discreet package. Your Privacy and Safety is our major concern. We have also improved on various ways of making sure our shipping is 100% discreet by using DVD CD casings, reducing the size of the package to reduce suspicion, and many more just to keep you 100% safe and secured
Of course we do, we are responsible for every order you place. We guarantee a 100% safe delivery of the products you ordered. So if it doesn’t arrive within 10 days please notify us so we could either reship the parcel or check with our shippers. You have to let us know and we will reship it with no cost. We are not re-shipping to the following locations: Australia, New Zealand, Singapore, South Korea.
It will depend on the shipping option you choose. We have 3 shipping options:- //24Hours – $50// 2-3 Days – $30 // 5-7Days – $15//. These options apply only for the USA and Canada. For other Countries, the prices of shipping would be different and it would depend if there are Taxes to be paid and also your distance. But if you place an order from Europe you should expect your order within 10 – 12 Days but the prices will be determined by the shipper depending on the country.
We are providing registered mail service, so you should sign as proof of receiving your package or package arrival. This is not a reason to get worried, the only difference is that the registered package is tracked, the rest of the procedures are exactly the same as for the regular mail.
We take proper care to be able to bypass any tight security system and the packing of the products is done as discreetly as possible, that’s why the success rate of arrival is great. In the case a package is seized we guarantee that we’ll reship it after we receive any seizure letter from customs
That means that we’ve released your order and began to ship it. One part of it has already been sent and is on the way to you, the rest of the order is still being processed and will be shipped within 24 hours after the first one is left. This is only possible if your package is divided into more than two halves.
Yes! We offer Free Shipping on ALL orders over $500.